Frequently Asked Questions
1. What is the turnaround time on email responses?
We will respond to your email within 48 hours.
2. What if I have suggestions for potential training courses that I would like to see in the future?
Don't hesitate to contact us at [email protected] to share your suggestions or recommendations!
4. Is our website secure and confidential?
Yes, our website is secure and strictly confidential and we don’t share any information with advertising companies. Additionally, we have the SSL (Secure Sockets Layer) which is a standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
5. Is my credit card information secure and what is your payment processing method?
Yes, your credit card information is secure. We use Paypal and Strip through OnCALL health services as a payment processing method. All of your PayPal and Stripe transactions are secured and accounted for. We help protect buyers, sellers and their online payments. We’ve got your back while you shop online at many places you love to shop.
For our tele-therapy, we have engaged the confidential and secure payment processing method that is managed by OnCAll Health.
6. Is it possible to receive a refund once the material has been downloaded?
Yes, please contact us as we review this on case by case basis.